Shipping
Please ensure your shipping address, email address and phone number are all correct.
I cannot refund an order if it’s been lost due to an incorrect address.
Shipping Time
Most orders ship within a few days but please allow up to 10 days for processing. Normally, packages take 5-15 business days from the shipping date to arrive at the destination.
You will receive an email to confirm that your order has been dispatched. Sometimes these emails end up in the spam or junk folders.
Returns/Exchanges
Unfortunately, I cannot accommodate refunds or exchanges. However, if there is a problem with your order arriving damaged or incorrect, please contact me.
Customs Fees
Some international orders may be subject to customs fees. Any additional shipping and customs fees incurred are the sole responsibility of the recipient.
Package Liability
I hold no responsibility for lost/stolen packages once they have been passed into the hands of the postal services.
FAQs
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You can email me at emhuesart@gmail.com
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I only read and respond to emails Monday-Friday 9-5 pm Eastern Standard Time, with the exception of holidays.
I usually respond within 48 hours, if you don’t receive a response from me in this time frame, please feel free to send another email.
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Currently, no. But this may change in the future! You can sign up for my email list here, to be notified when my commissions open.
* If you have a question that is not answered here feel free to send me an email at emhuesart@gmail.com*